At Textive, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal data when you access and use our messaging platform, which provides SMS, MMS, WhatsApp, and RCS messaging services (collectively, the “Services”). By using our Services, you agree to the collection and use of your data in line with this policy.
We believe in transparency, so this Privacy Policy outlines what data we collect, why we collect it, and how we use it to enhance your experience with our Services. It also highlights the options available for you to manage your personal data, including how to access, update, or request the deletion of your information.
If you have any questions about our privacy practices or your rights concerning your data, you can contact our dedicated privacy team at support@textive.io. Our support team actively monitors this inbox to ensure your privacy-related inquiries are handled promptly and with care.
1. What Information do we Collect?
At Textive Technologies Limited, we collect personal information to deliver our messaging services (SMS, MMS, WhatsApp, and RCS) and improve your experience. This section outlines the types of data we collect and how we use it.
1.1 Personal Information
Personal information refers to data that can uniquely identify you, such as your full name, email address, phone numbers, billing address, and payment details (e.g., credit card or bank account information). We gather this information when you create an account, make a purchase, or interact with customer support. This data allows us to process transactions, manage accounts, and provide effective customer support.
1.2 Account Information
When you set up an account, we collect information such as your username, password, and preferences. These details are used to authenticate your identity, manage your account, and offer a personalized experience based on your preferences while using our services.
1.3 Message Metadata
We collect metadata related to the messages you send, including sender and recipient phone numbers, timestamps indicating when messages are sent, delivered, or read, and the delivery status of the message (such as delivered, failed, or pending). Please note that we do not store the actual content of messages. All messages transmitted through SMS, MMS, WhatsApp, or RCS are securely sent and deleted once successfully delivered.
1.4 Technical Information
To ensure that our services perform optimally, we collect technical data such as your IP address, browser type and version, operating system, device identifiers like the IMEI for mobile devices, and geolocation data (if enabled by you). This information assists us in troubleshooting issues, improving service quality, and protecting against security threats.
1.5 Cookies and Similar Technologies
We utilize cookies and other tracking technologies to enhance your experience, monitor platform performance, and offer personalized services. These tools help us analyze how you interact with the platform and deliver a more customized user experience.
1.6 Communication Logs
When you reach out to our support team, we may keep logs of these interactions, including emails or chat records, to help us resolve your issues efficiently and improve our customer service processes.
1.7 Data About Usage of Services
Beyond the information you provide, we automatically collect data during your use of our services, such as metadata, log files, cookie/device IDs, and your interactions with various features, content, and links. This data includes information like browser settings and configurations, which help us analyze usage patterns, optimize performance, and enhance your overall experience on our platform.
1.8 Supplemented Data
We may also obtain additional information from public sources or third-party partners, such as demographic data. This supplemental data is combined with our existing information to enhance our services, improve record accuracy, and offer products that might interest you.
2. How do We Utilize Information?
At Textive, we prioritize both minimizing the data we collect and ensuring that it is used responsibly. We use the information we collect to provide you with the best possible experience while using our RCS messaging services, and only for the purposes you have consented to, as required to deliver services, or as allowed by law. Below is an outline of how we utilize your information.
2.1 Service Provision and Management
We use your personal information to facilitate and manage the services we offer, including SMS, MMS, WhatsApp, and RCS messaging channels. This data helps us authenticate users, verify account details, and process message delivery. Additionally, we use this information to manage your subscriptions, respond to service-related requests, and deliver the services outlined in our Terms of Service.
2.2 Billing and Account Management
To process payments and manage your account, we collect and use your billing information. This includes handling any subscription details and resolving any issues related to billing or payments. We may contact you directly to address any inquiries related to your account or payment status.
2.3 Security and Fraud Prevention
We utilize collected data to safeguard our platform and prevent unauthorized access. This includes using information to detect and prevent fraudulent activities, address network security risks, and protect against any abuse of our services. Ensuring the security of your data and our platform is a priority.
2.4 Improving Our Services
In order to enhance our platform, we analyze usage patterns, technical data, and feedback. This allows us to diagnose issues, improve performance, and develop new features, ultimately offering a better user experience.
2.5 Communication and Marketing
With your consent, we may use your contact information to send you updates, promotional offers, newsletters, or service-related notifications via email, SMS, or other communication channels. You have the right to opt-out of receiving marketing communications at any time, and you can manage your preferences through your account settings or by following the instructions provided in these messages.
2.6 Compliance with Legal Obligations
In certain circumstances, we may be required to use or disclose your personal information to comply with legal or regulatory obligations. This includes responding to lawful requests, such as subpoenas, and ensuring compliance with government regulations or law enforcement requests.
We are committed to using your information in a transparent and lawful manner, ensuring that any sharing or processing of data is done solely for the purposes necessary to operate and enhance our services, while respecting your privacy rights.
3. Sharing and Disclosure of Information
We do not sell your personal information to third parties. However, there are specific circumstances under which we may share your data with third parties, always ensuring your privacy and the security of your data.
3.1 Service Providers and Partners
We may share your personal information with third-party service providers who assist us in providing and improving our RCS messaging services. These trusted partners include payment processors, data storage providers, messaging gateways, and IT or customer support services. Each service provider is contractually required to handle your personal data in a secure manner and in strict accordance with our instructions and this Privacy Policy.
3.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of our company, your information may be transferred as part of the business transaction. Should such an event occur, we will notify you and provide you with options to manage how your data is handled.
3.3 Legal Compliance and Protection
We may disclose your personal information if required by law or if we believe such disclosure is necessary to comply with legal obligations. This may involve responding to court orders or other legal processes, protecting the rights, property, or safety of our company, our users, or others, or detecting and preventing fraud, illegal activities, or threats.
4. Data Retention and Deletion
4.1 Retention Periods
We retain personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, account-related data is generally retained for the lifetime of your account and for up to six months after termination. Billing and transaction data, which is necessary for financial compliance, is kept for up to seven years. Communication logs from customer support interactions are retained for up to two years to assist with any disputes or service inquiries.
4.2 Deletion of Data
You can request the deletion of your personal data at any time by contacting us or through your account settings. However, please note that some data may need to be retained to comply with legal obligations, resolve disputes, or enforce our agreements. If any data is essential for the services you have purchased, it will be deleted only when it is no longer required for business, legal, or contractual reasons.
If you are unable to access your account to update or delete your data, you can reach out to us directly using the contact methods described in the “Contact Us” section of this policy. We will ensure your request is handled in accordance with your rights and applicable data protection regulations.
5. Data Security
At Textive, we take the security of your personal information seriously and have implemented various measures to safeguard it. These measures include encryption, secure access protocols, and regular security audits to protect your data during transmission and storage. However, no system is entirely foolproof. While we strive to provide maximum protection, you acknowledge that sharing your personal data comes with inherent risks, and we cannot guarantee absolute security against potential cyberattacks or data breaches.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights concerning the personal data we collect and process. These rights allow you to control how your information is used and provide transparency regarding its processing.
6.1 Right to Access
You have the right to request access to the personal information we hold about you. If you wish to see a copy of your data, you can contact us at any time, and we will provide it in accordance with applicable regulations.
6.2 Right to Rectification
If any of your personal information is incorrect or incomplete, you have the right to request that it be corrected or updated to ensure its accuracy.
6.3 Right to Erasure
You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Some legal or contractual obligations may limit this right, and we will inform you if such exceptions apply.
6.4 Right to Restrict Processing
In certain situations, you have the right to request a limitation on how your personal data is processed, particularly if there are issues with the accuracy or lawfulness of the data being processed.
6.5 Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format, which you can transfer to another service provider if desired.
6.6 Right to Withdraw Consent
If we rely on your consent to process your personal information, you may withdraw this consent at any time. This will not affect the lawfulness of any processing based on consent before it is withdrawn.
6.7 Right to Object
You have the right to object to the processing of your data for purposes such as direct marketing or other legitimate interests, and we will honor your preferences unless there are compelling reasons not to.
To exercise any of these rights, please contact us at info@textive.io. We may need to verify your identity before processing your request to ensure your data’s safety.
7. Data Retention and Security
We retain your personal information only for as long as necessary to provide the services you have requested or as required by legal or business purposes. These retention periods may be dictated by laws, contractual obligations, or the need to enforce legal or financial rights. If you have any questions about the security measures we employ or our data retention policies, feel free to contact us at support@textive.io.
8. Cookies and Tracking Technologies
At Textive, we use cookies, web beacons, and other similar tracking technologies to enhance your experience with our Services. These technologies allow us to gather information about your interactions on our platform, helping us remember your preferences and deliver a personalized experience. By collecting data on how our platform is used, we are able to analyze trends, improve our services, and make your overall experience more seamless.
9. International Data Transfers
As a global service provider, your data may be processed, stored, or transferred to countries outside of your jurisdiction. We take steps to ensure that any such transfers are conducted in compliance with applicable data protection laws. These transfers are safeguarded by appropriate measures, including the use of Standard Contractual Clauses, to protect your personal data during the transfer process.
10. Changes in Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If any changes are made, we will update the Privacy Policy on this page and any other relevant locations to ensure you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If the changes are material, we will notify you through email, on our homepage, or via other appropriate means, at least thirty (30) days before the changes take effect.
11. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, practices, or Services, please contact our legal officer at:
Email: legal@textive.io
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